22斤快递未送上门，79岁老人取件爬楼猝死…快递公司担责吗？网友吵翻了
<div class="wx_rich_media_content" id="jsWxContainer"><p style="text-align: center;line-height: 1.75em;" data-mpa-powered-by="yiban.io"><font face="微软雅黑" style="" size="3">近日，重庆一名79岁老人<br></font></p><p style="text-align: center;line-height: 1.75em;"><font face="微软雅黑" size="3">在取完快递搬运上楼途中猝死的消息，</font></p><p style="text-align: center;line-height: 1.75em;"><font face="微软雅黑" size="3">引发关注。<br></font></p><p style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></p><p style="text-align: center;line-height: 1.75em;"><span class="wxart_image" wx-style="display:inline-block;box-sizing: border-box;vertical-align: inherit;border-width: 1px;border-style: solid;border-color: rgb(151, 152, 153);background-color: rgb(255, 255, 255);border-radius: 0px;padding: 4px;width: 384.091px;height: 233.729px;"><font face="微软雅黑" size="3"></font></span></p><p style="text-align: justify;line-height: 1.75em;"><span style="color: rgb(117, 117, 118); text-align: center; white-space: pre-wrap;"><font face="微软雅黑" size="3"><br mpa-from-tpl="t"></font></span></p><section style="line-height: 1.75em;"><section style="display: flex;justify-content: center;align-items: center;width: 100%;" data-mid="" mpa-from-tpl="t"><section style="display: flex;justify-content: flex-start;align-items: center;flex-direction: column;" data-mid="" mpa-from-tpl="t"><section style="background: rgb(216, 241, 244);border-width: 1px;border-style: solid;border-color: rgb(0, 67, 100);" data-mid="" mpa-from-tpl="t"><section style="height: 37px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; border-width: 1px; border-style: solid; border-color: rgb(0, 67, 100); text-align: center; padding-right: 14px; padding-left: 14px; transform: translate(-2px, 2px);" data-mid="" mpa-from-tpl="t"><p style="font-weight: bold; color: rgb(0, 67, 100); line-height: 37px; letter-spacing: 1px;" data-mid="" mpa-is-content="t"><font face="微软雅黑" size="3">79岁老人抱22斤快递上楼猝死</font></p></section></section><section style="width: 27px;height: 29px;align-self: flex-start;margin-left: -10px;margin-top: -18px;z-index: 1;" data-mid="" mpa-from-tpl="t"><font face="微软雅黑" size="3"><br></font></section></section></section></section><section style="text-align: center; line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="text-align: center;">https://v.qq.com/x/page/v33128ppyi5.html</section><section style="text-align: center; line-height: 1.75em;"><font face="微软雅黑" size="3">猝死的老人今年79岁，住在重庆市棉花地小区。</font></section><section style="text-align: center; line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3">家庭监控录像显示，事发当天，老人在6楼家中接到了快递的电话，通知他下楼取快递。</font></section><section style="text-align: justify;line-height: 1.75em;"><span style="color: rgb(0, 122, 170);"><strong><font face="微软雅黑" size="3"><br></font></strong></span></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><span style="color: rgb(0, 122, 170);"><strong>这是一单“货到付款”的保健品快递，重达22斤，但快递小哥只是在电话中核对了地址后，告知大爷自己在楼下垃圾桶旁。</strong></span>大爷听后立即表示“马上下楼”，并在楼下完成了快递付款。</font></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="text-align: justify;line-height: 1.75em;"><span class="wxart_image" wx-style="display:inline-block;vertical-align:inherit;"><font face="微软雅黑" size="3"></font></span></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><span style="color: rgb(0, 122, 170);"><strong>老人的女儿何女士表示，快递面单清楚写着“送货上楼”，</strong></span>当天下着雨，快递员也并没有主动说明会送货上楼，而老人居住的楼房没有电梯，上下楼梯都需要步行，让一个年近80的老人爬6楼搬22斤的快递，“简直就是胡闹”。</font></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="text-align: justify;line-height: 1.75em;"><span class="wxart_image" wx-style="display:inline-block;vertical-align:inherit;"><font face="微软雅黑" size="3"></font></span></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="text-align: justify;line-height: 1.75em;"><span style="color: rgb(0, 122, 170);"><strong><font face="微软雅黑" size="3">之后，老人被老伴发现倒在了4楼和5楼的楼梯间转角处，快递就丢在地上，120救护人员随即赶来急救，但遗憾的是，老人抢救无效死亡。</font></strong></span></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="text-align: justify;line-height: 1.75em;"><span class="wxart_image" wx-style="display:inline-block;vertical-align:inherit;"><font face="微软雅黑" size="3"></font></span></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="line-height: 1.75em;"><section style="display: flex;justify-content: center;align-items: center;width: 100%;" data-mid="" mpa-from-tpl="t"><section style="display: flex;justify-content: flex-start;align-items: center;flex-direction: column;" data-mid="" mpa-from-tpl="t"><section style="background: rgb(216, 241, 244);border-width: 1px;border-style: solid;border-color: rgb(0, 67, 100);" data-mid="" mpa-from-tpl="t"><section style="height: 37px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; border-width: 1px; border-style: solid; border-color: rgb(0, 67, 100); text-align: center; padding-right: 14px; padding-left: 14px; transform: translate(-2px, 2px);" data-mid="" mpa-from-tpl="t"><p style="font-weight: bold; color: rgb(0, 67, 100); line-height: 37px; letter-spacing: 1px;" data-mid="" mpa-is-content="t"><font face="微软雅黑" size="3">快递公司回应：符合公司流程</font></p></section></section><section style="width: 27px;height: 29px;align-self: flex-start;margin-left: -10px;margin-top: -18px;z-index: 1;" data-mid="" mpa-from-tpl="t"><font face="微软雅黑" size="3"><br></font></section></section></section></section><section style="line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="text-align: center;line-height: 1.75em;"><span style="color: rgb(0, 122, 170);"><font face="微软雅黑" size="3"><strong>死者家属认为，</strong><br></font></span></section><section style="text-align: center;line-height: 1.75em;"><span style="color: rgb(0, 122, 170);"><strong><font face="微软雅黑" size="3">快递员送货未尽责，</font></strong></span></section><section style="text-align: center;line-height: 1.75em;"><span style="color: rgb(0, 122, 170);"><strong><font face="微软雅黑" size="3">快递公司应对老人的猝死承担责任。</font></strong></span></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="text-align: center;line-height: 1.75em;"><font face="微软雅黑" size="3">12月3日，快递公司回应称：</font></section><section style="text-align: center;line-height: 1.75em;"><font face="微软雅黑" size="3">快递员与客户电话沟通时，</font></section><section style="text-align: center;line-height: 1.75em;"><span style="color: rgb(0, 122, 170);"><strong><font face="微软雅黑" size="3">客户明确表明主动下楼取货，</font></strong></span></section><section style="text-align: center;line-height: 1.75em;"><font face="微软雅黑" size="3">快递员在电话中听出收货人听力不好，</font></section><section style="text-align: center;line-height: 1.75em;"><font face="微软雅黑" size="3">怕与顾客错过所以在原地等待收货人取货，</font></section><section style="text-align: center;line-height: 1.75em;"><font face="微软雅黑" size="3">收货人查验包裹付费后直接拿着包裹离开，</font></section><section style="text-align: center;line-height: 1.75em;"><strong><span style="color: rgb(171, 25, 66);"><font face="微软雅黑" size="3">快递员的操作符合公司流程：</font></span></strong></section><section style="text-align: center;line-height: 1.75em;"><span style="color: rgb(171, 25, 66);"><strong><font face="微软雅黑" size="3">快递员如遇客户自愿自行取走快递，</font></strong></span></section><section style="text-align: center;line-height: 1.75em;"><span style="color: rgb(171, 25, 66);"><strong><font face="微软雅黑" size="3">双方沟通无异议即可，视作派送服务完成。</font></strong></span></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="text-align: center;line-height: 1.75em;"><font face="微软雅黑" size="3">目前，公司已派人与家属沟通对接。</font></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="text-align: center;line-height: 1.75em;"><span class="wxart_image" wx-style="display:inline-block;vertical-align:inherit;"><font face="微软雅黑" size="3"></font></span></section><section style="text-align: justify;line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span style="letter-spacing: normal;"><strong style="outline: 0px;"><span style="outline: 0px; color: rgb(0, 122, 170);"><font face="微软雅黑" size="3">快递公司该不该担责？</font></span></strong></span></section><section style="margin-bottom: 15px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span style="letter-spacing: normal;"><strong style="outline: 0px;"><span style="outline: 0px; color: rgb(0, 122, 170);"><font face="微软雅黑" size="3">网友吵翻了</font></span></strong></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span style="outline: 0px; letter-spacing: normal;"><font face="微软雅黑" size="3">有网友认为快递员和快递公司有责任：</font></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span style="outline: 0px; letter-spacing: normal;"><font face="微软雅黑" size="3">“既然商品注明了送货上门，</font></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span style="outline: 0px; letter-spacing: normal;"><font face="微软雅黑" size="3">没有送货上门就是失职”</font></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span style="letter-spacing: normal;"><strong style="outline: 0px;"><span style="outline: 0px; color: rgb(0, 122, 170);"><font face="微软雅黑" size="3">“路人看到老人拎菜都要帮一把，</font></span></strong></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span style="letter-spacing: normal;"><strong style="outline: 0px;"><span style="outline: 0px; color: rgb(0, 122, 170);"><font face="微软雅黑" size="3">怎么放心把重物给老人？”</font></span></strong></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;box-sizing: border-box !important;visibility: visible !important;width: 572px !important;"><font face="微软雅黑" size="3"></font></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;box-sizing: border-box !important;visibility: visible !important;width: 575px !important;"><font face="微软雅黑" size="3"></font></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;box-sizing: border-box !important;visibility: visible !important;width: 575px !important;"><font face="微软雅黑" size="3"></font></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;box-sizing: border-box !important;visibility: visible !important;width: 574px !important;"><font face="微软雅黑" size="3"></font></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span style="outline: 0px; letter-spacing: normal;"><font face="微软雅黑" size="3">也有网友认为<br style="outline: 0px;"></font></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span style="letter-spacing: normal;"><strong style="outline: 0px;"><span style="outline: 0px; color: rgb(0, 122, 170);"><font face="微软雅黑" size="3">证明“取快递”和“猝死”之间</font></span></strong></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span style="letter-spacing: normal;"><strong style="outline: 0px;"><span style="outline: 0px; color: rgb(0, 122, 170);"><font face="微软雅黑" size="3">的因果关系有难度</font></span></strong></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;box-sizing: border-box !important;visibility: visible !important;width: 576px !important;"><font face="微软雅黑" size="3"></font></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><font face="微软雅黑" size="3"><br></font></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;box-sizing: border-box !important;visibility: visible !important;width: 574px !important;"><font face="微软雅黑" size="3"></font></span></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><strong style="outline: 0px;"><span style="outline: 0px; letter-spacing: 1px; color: rgb(0, 122, 170);"><font face="微软雅黑" size="3">你怎么看？</font></span></strong></section><section style="margin-bottom: 5px; outline: 0px; letter-spacing: 0.544px; text-align: center; line-height: 1.75em;"><strong style="outline: 0px;"><span style="outline: 0px; letter-spacing: 1px; color: rgb(0, 122, 170);"><font face="微软雅黑" size="3"><br></font></span></strong></section><section style="line-height: 1.75em;"><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><section><p style="text-align: center;"><font face="微软雅黑" size="2">来源：中国新闻网、紧急呼叫、看看新闻、北京青年报</font></p><p style="text-align: center;"><img src="http://www.yewn.cn/data/attachment/forum/202112/03/090809sla0jmzl4ulazjy6.jpg"></p><p style="text-align: center; outline: 0px; font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px;"><br></p></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></div> 这个真没有办法评论这个事怎么说
做不到就别承诺。快递现在开始耍无赖。如果开始这样就没有快递这个行业。
不要用老人的善良掩饰快递工作的不足。间接导致老人的死亡是无疑的！说快递无责的没有人性的底线。
合理但不合情！
细心周到的服务，快递业也是服务行业。如果您不方便我可以给您送到家。如果老人在家里发生意外事件快递公司是不是不应该承担责任？
只能说相互理解吧
快递公司有不可推卸的责任
这个真没有办法评论