知名冰淇淋蛋糕吃出骨头？多方回应
<div class="wx_rich_media_content" id="jsWxContainer"><p style='text-align: center;' data-mpa-powered-by="yiban.io"><br></p><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'>近日，一位广州的消费者发文称在八喜冰淇淋蛋糕中吃出骨头的消息，受到关注。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'><br style='outline: 0px;visibility: visible;'></span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'>12月9日，涉事门店工作人员告诉记者，门店提出的退款和赔偿的方案，未与消费者谈拢，正走法律程序。对于蛋糕里是否真有骨头，其称“货6点多送到的，8点多才吃，中间发生了什么我们也不清楚”。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'><br style='outline: 0px;visibility: visible;'></span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'>当地市场监管部门也向记者证实，确实有该起投诉。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'><br style='outline: 0px;visibility: visible;'></span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; text-align: center; visibility: visible;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;display: inline;box-sizing: border-box !important;width: 661px !important;visibility: visible !important;'></span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'><br style='outline: 0px;visibility: visible;'></span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'>据网传消息，一女子称，其12月2日在外卖平台花127元买了一个八喜的冰淇淋蛋糕，在快吃完时发现有一根骨头，向商家和供货商反映后，供货商表示可以退款并赔付362元。该女子表示不能接受，希望根据食品安全法赔偿，并退货退款。涉事门店工作人员称，蛋糕都是亲手做的，不太可能出现骨头这样的异物。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'><br style='outline: 0px;visibility: visible;'></span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'>9日，位于广州市天河区王园路的涉事门店工作人员告诉记者，“我们给她退款了，也给她赔偿了，她都不接受，所以现在走法律程序”。对于蛋糕里是否真有骨头，其称“货6点多送到的，8点多才吃，中间发生了什么我们也不清楚”。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'><br style='outline: 0px;visibility: visible;'></span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'>同日，当地市场监管部门向记者证实，曾接到相关投诉，执法人员前往涉事门店核查，“我们现场（在店内）是没有发现她描述的情况”。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'><br style='outline: 0px;visibility: visible;'></span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'>针对上述投诉，八喜品牌方和厂商北京艾莱发喜食品有限公司广州分公司工作人员告诉记者，涉事门店不是其授权的加盟店，也未向该门店所在地址供过货，不确定其是否为正规加盟店。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; visibility: visible;'><span style='outline: 0px;letter-spacing: 1px;visibility: visible;font-size: 16px;'><br style='outline: 0px;visibility: visible;'></span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em;'><span style='outline: 0px;letter-spacing: 1px;font-size: 16px;'>对此，涉事门店工作人员称，“都是八喜的加盟店，进了这个牌子的货，我们这边有进货单，具体从哪里进货我们说不清，是老板负责”。</span></section><p style='text-align: center;'><br></p><section powered-by="xiumi.us"><section style='line-height: normal;text-align: center;'><span style='font-size: 12px;color: rgb(39, 36, 36);'>（来</span><span style='font-size: 12px;color: rgb(39, 36, 36);'>源：南方都市报、N视频报道）</span></section><section><section><section><section><section><section><section><section><section><section><section powered-by="xiumi.us"><section><section powered-by="xiumi.us"><section><section powered-by="xiumi.us"><section><section powered-by="xiumi.us"><section><h2 placeholder="请输入标题"><section><section powered-by="xiumi.us"><section><section powered-by="xiumi.us"><section><section style='letter-spacing: 0.544px;line-height: 1.75em;'><section><section data-role="paragraph" style='line-height: 29.75px; 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