爱渭南的暖洋洋
发表于 2022-5-18 11:42
子女为亡母注销手机号，营业厅：需本人办理…最新回应
<div class="wx_rich_media_content" id="jsWxContainer"><section><section powered-by="xiumi.us"><section><section><section powered-by="xiumi.us"><section><section powered-by="xiumi.us"><section style='text-align: center;line-height: 2em;'>近日，广州一女子</section><section style='margin-bottom: 0em; outline: 0px; text-align: center; visibility: visible; line-height: 2em;'>因母亲去世</section><section style='margin-bottom: 0em; outline: 0px; text-align: center; visibility: visible; line-height: 2em;'>她想帮母亲把手机号给注销</section><section style='margin-bottom: 0em; outline: 0px; text-align: center; visibility: visible; line-height: 2em;'>拿着火化证和死亡证</section><section style='margin-bottom: 0em; outline: 0px; text-align: center; visibility: visible; line-height: 2em;'>到中国移动营业厅办理</section><section style='margin-bottom: 0em; outline: 0px; text-align: center; visibility: visible; line-height: 2em;'>却被告知需要本人来办理</section></section><section powered-by="xiumi.us" style='margin-top: 10px;margin-bottom: 0em;outline: 0px;text-align: center;visibility: visible;'><section style='margin-bottom: 0em;outline: 0px;vertical-align: middle;display: inline-block;line-height: 0;width: 228.547px;height: auto;visibility: visible;'><span class="wxart_image" wx-style='display:inline-block;margin-bottom: 0em;outline: 0px;box-sizing: border-box;vertical-align: middle;width: 228.547px;visibility: visible !important;'></span></section></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;font-size: 17px;text-align: justify;visibility: visible;'><p style='margin-bottom: 0em; outline: 0px; text-align: center; visibility: visible;'><br style='margin-bottom: 0em;outline: 0px;visibility: visible;'></p><p style='margin-bottom: 0em; outline: 0px; text-align: center; visibility: visible;'>对此</p><p style='margin-bottom: 0em; outline: 0px; text-align: center; visibility: visible;'>营业厅的工作人员回应媒体称</p><p style='margin-bottom: 0em; outline: 0px; text-align: center; visibility: visible;'>系沟通存在误会</p></section><section powered-by="xiumi.us" style='margin-top: 10px;margin-bottom: 0em;outline: 0px;text-align: center;justify-content: center;visibility: visible;'><section style='margin-bottom: 0em;outline: 0px;vertical-align: middle;display: inline-block;line-height: 0;visibility: visible;'><span class="wxart_image" wx-style='display:inline-block;margin-bottom: 0em;outline: 0px;box-sizing: border-box;vertical-align: middle;visibility: visible !important;width: 677px !important;'></span></section></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;font-size: 17px;text-align: justify;visibility: visible;'><p style='margin-bottom: 0em; outline: 0px; visibility: visible;'><br style='margin-bottom: 0em;outline: 0px;visibility: visible;'></p><p style='margin-bottom: 0em; outline: 0px; visibility: visible;'>5月16日，广州有一名女子母亲去世，她拿着火化证和死亡证想为母亲把手机号给注销。</p><p style='margin-bottom: 0em; outline: 0px; visibility: visible;'><br style='outline: 0px;visibility: visible;'></p></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;visibility: visible;'><section style='margin-bottom: 0em;outline: 0px;justify-content: flex-start;display: flex;flex-flow: row nowrap;visibility: visible;'><section style='margin-bottom: 0em;padding-left: 16px;outline: 0px;display: inline-block;width: 653px;vertical-align: top;border-width: 0px;align-self: flex-start;flex: 0 0 auto;visibility: visible;'><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;visibility: visible;'><section style='margin-bottom: 0em;outline: 0px;text-align: justify;justify-content: flex-start;display: flex;flex-flow: row nowrap;visibility: visible;'><section style='margin-bottom: 0em;padding-left: 10px;outline: 0px;display: inline-block;width: 637px;vertical-align: top;border-left: 2px dashed rgb(160, 160, 160);border-bottom-left-radius: 0px;align-self: flex-start;flex: 0 0 auto;visibility: visible;'><section powered-by="xiumi.us" style='margin-top: 5px;margin-bottom: 5px;outline: 0px;visibility: visible;'><section style='margin-bottom: 0em;outline: 0px;font-size: 17px;color: rgb(136, 136, 136);visibility: visible;'><p style='margin-bottom: 0em; outline: 0px; visibility: visible;'><strong style='margin-bottom: 0em;outline: 0px;visibility: visible;'>“人都不在了，卡也不用了，我为什么要让它扣钱呢？”</strong></p></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;font-size: 17px;text-align: justify;visibility: visible;'><p style='margin-bottom: 0em;outline: 0px;text-align: center;visibility: visible;'><br style='outline: 0px;visibility: visible;'></p><p style='margin-bottom: 0em;outline: 0px;text-align: center;visibility: visible;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;box-sizing: border-box !important;visibility: visible !important;width: 677px !important;'></span></p><p style='margin-bottom: 0em; outline: 0px; visibility: visible;'><br style='outline: 0px;visibility: visible;'></p><p style='margin-bottom: 0em; outline: 0px; visibility: visible;'>原本该女子以为，作为直系亲属，应该很容易就可以把销号办理下来。但中国移动营业厅的工作人员却告诉她，需要母亲本人来办理。</p><p style='margin-bottom: 0em; outline: 0px; visibility: visible;'><br style='outline: 0px;visibility: visible;'></p><p style='margin-bottom: 0em;outline: 0px;text-align: center;visibility: visible;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;box-sizing: border-box !important;visibility: visible !important;width: 677px !important;'></span></p><p style='margin-bottom: 0em;outline: 0px;text-align: center;visibility: visible;'><br style='outline: 0px;visibility: visible;'></p><p style='margin-bottom: 0em; outline: 0px; visibility: visible;'>女子表示，当时提供了所有证件，工作人员看都不看一眼。她认为，母亲已经去世，还需要本人到现场办理，是对母亲的极大不尊重。</p><p style='margin-bottom: 0em; outline: 0px;'><br style='outline: 0px;'></p><p style='margin-bottom: 0em;outline: 0px;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;margin-bottom: 0em;outline: 0px;white-space: normal;box-sizing: border-box !important;width: 677px !important;visibility: visible !important;'></span></p></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;font-size: 17px;text-align: justify;'><p style='margin-bottom: 0em; outline: 0px;'><br style='outline: 0px;'></p><p style='margin-bottom: 0em; outline: 0px;'>对此，营业厅的工作人员回应媒体称，经过查看当时的监控录像显示，发现是客户和窗口工作人员在沟通上出现了误会。随后，工作人员当场为女子办理了销户手续，并表示将加强员工的培训。</p><p style='margin-bottom: 0em; outline: 0px; text-align: center;'><br style='outline: 0px;'></p><p style='margin-bottom: 0em; outline: 0px; text-align: center;'>对此不少网友表示<br style='outline: 0px;'></p><p style='margin-bottom: 0em; outline: 0px; text-align: center;'><span style='outline: 0px;background-color: rgb(255, 254, 213);'>非常地荒唐</span></p><p style='margin-bottom: 0em; outline: 0px; text-align: center;'><span style='outline: 0px;background-color: rgb(255, 254, 213);'>认为这是对逝者的不尊敬</span></p><p style='margin-bottom: 0em; outline: 0px; text-align: center;'><span style='outline: 0px;background-color: rgb(255, 254, 213);'>服务员存在不敬业的行为</span></p><p style='margin-bottom: 0em; outline: 0px; text-align: center;'>也有网友认为</p><p style='margin-bottom: 0em; outline: 0px; text-align: center;'><span style='outline: 0px;background-color: rgb(255, 254, 213);'>通信公司在办理业务的时候</span></p><p style='margin-bottom: 0em; outline: 0px; text-align: center;'><span style='outline: 0px;background-color: rgb(255, 254, 213);'>应该更加人性化一些</span></p><p style='margin-bottom: 0em; outline: 0px; text-align: center;'><span style='outline: 0px;background-color: rgb(255, 254, 213);'>不要去刁难客户</span></p></section><section powered-by="xiumi.us" style='margin-top: 10px;margin-bottom: 0em;outline: 0px;text-align: center;'><section style='margin-bottom: 0em;outline: 0px;vertical-align: middle;display: inline-block;line-height: 0;'><span class="wxart_image" wx-style='display:inline-block;margin-bottom: 0em;outline: 0px;box-sizing: border-box;vertical-align: middle;width: 677px !important;visibility: visible !important;'></span></section></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;text-align: center;'><section style='margin-bottom: 0em;outline: 0px;vertical-align: middle;display: inline-block;line-height: 0;'><span class="wxart_image" wx-style='display:inline-block;margin-bottom: 0em;outline: 0px;box-sizing: border-box;vertical-align: middle;width: 677px !important;visibility: visible !important;'></span></section></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;font-size: 17px;text-align: justify;'><p style='margin-bottom: 0em; outline: 0px;'><br style='margin-bottom: 0em;outline: 0px;'></p></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;'><section style='margin-bottom: 10px;outline: 0px;text-align: center;justify-content: center;display: flex;flex-flow: row nowrap;'><section style='margin-bottom: 0em;padding: 1px 1px 1px 3px;outline: 0px;display: inline-block;width: auto;vertical-align: top;background-position: 0% 0%;background-repeat: repeat-x;background-size: auto 100%;background-attachment: scroll;min-width: 10%;flex: 0 0 auto;height: auto;align-self: flex-start;https://mmbiz.qpic.cn/mmbiz_gif/FOIFE6aPjPKUozbmWM2ASIy8Wfibkzn3QfavkgCnjXkrZicKWh7ia89nA8XFTTbuaQYNZH4loUeyNpBFWCelpc4xg/640?wx_fmt=gif");'><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;'><section style='margin-bottom: 0em;outline: 0px;justify-content: center;display: flex;flex-flow: row nowrap;'><section style='margin-bottom: 0em;outline: 0px;display: inline-block;width: 173px;vertical-align: top;background-color: rgb(250, 248, 239);align-self: flex-start;flex: 0 0 auto;'><section powered-by="xiumi.us" style='margin-bottom: 0em;padding-right: 10px;padding-left: 10px;outline: 0px;line-height: 1.6;letter-spacing: 0px;font-size: 17px;color: rgb(15, 46, 148);text-shadow: rgba(136, 136, 136, 0.54) 2px 2px 2px;'><p style='margin-bottom: 0em;outline: 0px;'><strong style='margin-bottom: 0em;outline: 0px;'>最新！广州移动道歉</strong></p></section></section></section></section></section></section></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;font-size: 17px;text-align: justify;'><p style='margin-bottom: 0em; outline: 0px;'><br style='outline: 0px;'></p><p style='margin-bottom: 0em; outline: 0px;'>昨天（5月17日）傍晚，@ 广州移动 发布《关于客户为已故亲属注销手机号码的情况说明》。</p></section><section powered-by="xiumi.us" style='margin-top: 5px;margin-bottom: 5px;outline: 0px;text-align: center;'><section style='margin-bottom: 0em;outline: 0px;vertical-align: middle;display: inline-block;line-height: 0;width: 111px;height: auto;'><span class="wxart_image" wx-style='display:inline-block;margin-bottom: 0em;outline: 0px;box-sizing: border-box;vertical-align: middle;width: 111px;visibility: visible !important;'></span></section></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;'><section style='margin-bottom: 0em;outline: 0px;justify-content: flex-start;display: flex;flex-flow: row nowrap;'><section style='margin-bottom: 0em;padding-right: 5px;padding-left: 5px;outline: 0px;display: inline-block;width: 653px;vertical-align: top;box-shadow: rgb(0, 0, 0) 0px 0px 0px;align-self: flex-start;flex: 0 0 auto;'><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;'><section style='margin-bottom: -1px;outline: 0px;text-align: right;justify-content: flex-end;font-size: 0px;transform: translate3d(-1px, 0px, 0px);display: flex;flex-flow: row nowrap;'><section style='margin-bottom: 0em;outline: 0px;display: inline-block;width: 321.5px;vertical-align: top;flex: 0 0 auto;height: auto;line-height: 0;align-self: flex-start;'><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;'><section style='margin-bottom: 0em;outline: 0px;display: flex;flex-flow: row nowrap;justify-content: flex-end;'><section style='margin-bottom: 0em; padding-right: 5px; padding-left: 5px; outline: 0px; display: inline-block; vertical-align: top; width: auto; flex: 1 1 0%; align-self: flex-start; height: auto;'><section powered-by="xiumi.us" style='margin-top: 0.5em;margin-bottom: 0.5em;outline: 0px;'><section style='margin-bottom: 0em;outline: 0px;background-color: rgb(120, 174, 192);height: 1px;'><section style='margin-bottom: 0em;outline: 0px;'><svg viewBox="0 0 1 1" style='float: left;line-height: 0;width: 0px;vertical-align: top;margin-bottom: 0em;'></svg></section></section></section></section><section style='margin-bottom: 0em; outline: 0px; display: inline-block; vertical-align: top; width: auto; flex: 1 1 0%; height: auto; align-self: flex-start;'><section powered-by="xiumi.us" style='margin-top: 0.5em;margin-bottom: 0.5em;outline: 0px;'><section style='margin-bottom: 0em;outline: 0px;background-color: rgb(120, 174, 192);height: 1px;'><section style='margin-bottom: 0em;outline: 0px;'><svg viewBox="0 0 1 1" style='float: left;line-height: 0;width: 0px;vertical-align: top;margin-bottom: 0em;'></svg></section></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;'><section style='margin-bottom: 0em;outline: 0px;text-align: justify;justify-content: flex-start;display: flex;flex-flow: row nowrap;'><section style='margin-bottom: 0em;outline: 0px;display: inline-block;width: 643px;vertical-align: top;border-style: solid;border-width: 1px;border-color: rgb(120, 174, 192);box-shadow: rgba(136, 136, 136, 0.54) 5px 5px 0px;align-self: flex-start;flex: 0 0 auto;'><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;'><section style='margin-bottom: 0em;outline: 0px;justify-content: flex-start;display: flex;flex-flow: row nowrap;'><section style='margin-bottom: 0em;padding: 15px 10px 10px 15px;outline: 0px;display: inline-block;width: 641px;vertical-align: top;background-color: rgba(197, 218, 239, 0.31);box-shadow: rgb(255, 255, 255) 5px 5px 0px inset;align-self: flex-start;flex: 0 0 auto;'><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;color: rgb(21, 28, 91);font-size: 17px;'><p style='margin-bottom: 0em; outline: 0px;'>5月16日晚，有媒体报道“子女为亡母注销手机号，却被告知需本人办理”。公司对此高度重视，立即组建专项工作组，连夜就报道反映的问题进行核查。查证情况如下：<br style='margin-bottom: 0em;outline: 0px;'><br style='margin-bottom: 0em;outline: 0px;'>5月14日下午，号码136XXXXXXXX机主的亲属吴先生来到广州番禺大石加盟营业厅办理代办销户业务。营业员告知吴先生，该号码销户需机主本人现场办理。吴先生表示，“她本人已经来不了了”。营业员未能准确理解这句话的含义，不知道机主已离世，再次提醒号码销户需本人现场办理，或不再充值缴费，欠费停机三个月自动销户。吴先生未提出异议，随即离开，当天未能完成号码销户。5月16日中午，机主亲属吴先生、吴女士再次来到该营业厅，说明机主已离世，并提供了死亡证明等资料，营业员现场为客户办理了号码注销。<br style='margin-bottom: 0em;outline: 0px;'><br style='margin-bottom: 0em;outline: 0px;'>查实相关情况后，广州移动主动联系机主亲属深入沟通并诚挚道歉。同时，引以为戒、举一反三，对合作服务窗口存在的主动服务意识不足、沟通水平不够等问题进行反思并加强改进，切实优化服务流程，加强合作服务窗口人员培训，着力提高服务水平，为广大客户提供更优质的服务。<br style='margin-bottom: 0em;outline: 0px;'><br style='margin-bottom: 0em;outline: 0px;'>感谢新闻媒体和广大网友的监督和关注！<br style='margin-bottom: 0em;outline: 0px;'><br style='margin-bottom: 0em;outline: 0px;'></p></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;text-align: right;color: rgb(35, 38, 89);'><p style='margin-bottom: 0em;outline: 0px;'>中国移动通信集团</p><p style='margin-bottom: 0em;outline: 0px;'>广东有限公司广州分公司<br style='margin-bottom: 0em;outline: 0px;'>2022年5月17日</p></section></section></section></section></section></section></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;'><section style='margin-top: -1px;margin-bottom: 0em;outline: 0px;justify-content: flex-start;font-size: 0px;display: flex;flex-flow: row nowrap;'><section style='margin-bottom: 0em;outline: 0px;display: inline-block;width: 321.5px;vertical-align: top;flex: 0 0 auto;height: auto;line-height: 0;align-self: flex-start;'><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;'><section style='margin-bottom: 0em;outline: 0px;display: flex;flex-flow: row nowrap;justify-content: flex-start;'><section style='margin-bottom: 0em; padding-right: 5px; outline: 0px; display: inline-block; vertical-align: top; width: auto; flex: 2 2 0%; align-self: flex-start; height: auto;'><section powered-by="xiumi.us" style='margin-top: 0.5em;margin-bottom: 0.5em;outline: 0px;'><section style='margin-bottom: 0em;outline: 0px;background-color: rgb(120, 174, 192);height: 1px;'><section style='margin-bottom: 0em;outline: 0px;'><svg viewBox="0 0 1 1" style='float: left;line-height: 0;width: 0px;vertical-align: top;margin-bottom: 0em;'></svg></section></section></section></section><section style='margin-bottom: 0em; padding-right: 5px; outline: 0px; display: inline-block; vertical-align: top; width: auto; flex: 1 1 0%; height: auto; align-self: flex-start;'><section powered-by="xiumi.us" style='margin-top: 0.5em;margin-bottom: 0.5em;outline: 0px;'><section style='margin-bottom: 0em;outline: 0px;background-color: rgb(120, 174, 192);height: 1px;'><section style='margin-bottom: 0em;outline: 0px;'><svg viewBox="0 0 1 1" style='float: left;line-height: 0;width: 0px;vertical-align: top;margin-bottom: 0em;'></svg></section></section></section></section></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;font-size: 17px;text-align: justify;'><p style='margin-bottom: 0em; outline: 0px;'><br style='margin-bottom: 0em;outline: 0px;'></p></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;text-align: center;'><section style='margin-bottom: 0em;outline: 0px;vertical-align: middle;display: inline-block;line-height: 0;border-style: solid;border-width: 1px;border-color: rgb(160, 160, 160);'><span class="wxart_image" wx-style='display:inline-block;margin-bottom: 0em;outline: 0px;box-sizing: border-box;vertical-align: middle;width: 677px !important;visibility: visible !important;'></span></section></section><section powered-by="xiumi.us" style='margin-bottom: 0em;outline: 0px;font-size: 17px;text-align: justify;'><p style='margin-bottom: 0em; outline: 0px; text-align: center;'><span style='font-size: 10px;'>（<span style='color: rgba(7, 2, 2, 0.79);'>来源 | 新闻坊综合潇湘晨报、广东公共频道、@ 广州移动、网友评论</span>）</span><span style='color: rgb(34, 34, 34); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px;'></span></p><p style='margin-bottom: 0em; outline: 0px; text-align: center;'><img src="http://www.yewn.cn/data/attachment/forum/202205/13/105356bjqvjijrclc4imc2.jpg"></p></section></section></section></section></section></section></section></div>
@不倒翁
发表于 2022-5-18 11:51
啥事都有啊！！！
晨光曦影
发表于 2022-5-18 11:52
这理由也太奇葩了
葡萄人
发表于 2022-5-18 12:04
企业的员工以老爷的态度对待所谓的上帝顾客，说明心灵深处就没有顾客，不配在服务行业
剑魂
发表于 2022-5-18 12:37
荒唐至极……
箴言天
发表于 2022-5-18 12:44
国企思维改革没改到位
笑春风
发表于 2022-5-18 12:50
都是什么东西。不会说人话。
@水云间
发表于 2022-5-18 13:10
我是来打酱油路过的
老西
发表于 2022-5-18 13:14
滑天下之大稽！
浓情
发表于 2022-5-18 13:26
让老人家去还不吓死她