渭南市市场监督管理局：2023年十大消费维权典型案例（六）
<div class="wx_rich_media_content" id="jsWxContainer"><section data-tools="135编辑器" data-id="102782" style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; visibility: visible;'><section style='margin: 10px auto; padding-bottom: 10px; outline: 0px; visibility: visible;'><section style='outline: 0px;display: flex;justify-content: center;align-items: center;transform: rotate(0deg);visibility: visible;'><section style='outline: 0px;width: 45px;visibility: visible;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;display: block;vertical-align: inherit;width: 45px !important;visibility: visible !important;'><br></span></section><section style='margin-bottom: 5px;outline: 0px;display: inline-block;height: 1px;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;align-self: center;flex: 1 1 0%;overflow: hidden;visibility: visible;'><br style='outline: 0px;visibility: visible;'></section></section><section style='margin-top: -15px;padding-right: 5px;padding-bottom: 5px;outline: 0px;border-right: 1px solid rgb(255, 214, 125);border-bottom: 1px solid rgb(255, 214, 125);visibility: visible;'><section data-autoskip="1" style='padding: 2em 1em 1.3em; outline: 0px; text-align: justify; line-height: 1.75em; letter-spacing: 1.5px; color: rgb(167, 106, 77); background: rgb(255, 246, 232); visibility: visible;'><p style='outline: 0px;text-indent: 43px;line-height: 1.75em;visibility: visible;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;'><span style='outline: 0px;font-size: 18px;color: rgb(247, 150, 70);visibility: visible;font-family: 宋体, SimSun;'>2023年，渭南市市场监管系统聚焦群众反映强烈的突出问题，不断完善投诉举报管理制度，全年12345和12315热线受理各类消费者投诉、举报、咨询35887件，其中：12345热线转办工单10725件，12315平台接收25162件，经及时妥善处置，为消费者挽回经济损失966.2万元。</span></p><p style='outline: 0px;text-indent: 43px;line-height: 1.75em;visibility: visible;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;'><span style='outline: 0px;font-size: 18px;color: rgb(247, 150, 70);visibility: visible;font-family: 宋体, SimSun;'>在第42个“3·15”国际消费者权益日即将来临之际，为持续推进放心消费建设，切实维护消费者合法权益，渭南市市场监管局近期将陆续公布2023年度十大消费维权典型案例，分别涉及对虚假商品标识、制售假劣商品、虚假广告宣传、违规销售处方药等违法违规行为的投诉、举报和处置情况，并对案例进行分析解读，希望通过这些案例分享，进一步提升广大消费者的消费维权意识和能力，共同营造安全放心的消费环境，不断增强人民群众获得感、幸福感、安全感。</span></p></section></section></section></section><section data-role="paragraph" style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; visibility: visible;'><p style='outline: 0px;text-align: center;visibility: visible;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;width: 677px !important;visibility: visible !important;'></span></p></section><section data-role="outer" label="edit by 135editor"><section data-tools="135编辑器" data-id="102782"><section style='margin: 10px auto; padding-bottom: 10px;'><section style='display: flex;align-items: center;justify-content: center;align-items: center;transform: rotate(0deg);-webkit-transform: rotate(0deg);-moz-transform: rotate(0deg);-o-transform: rotate(0deg);'><section style='margin-bottom: 5px;display: inline-block;height: 1px;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;align-self: center;margin-right: 2px;flex: 1 1 0%;overflow: hidden;'><br></section><section style='width: 45px;'><span class="wxart_image" wx-style='display:inline-block;width: 100%;display: block;vertical-align: inherit;'><br></span></section><section style='margin-bottom: 5px;display: inline-block;height: 1px;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;align-self: center;flex: 1 1 0%;overflow: hidden;'><br></section></section><section style='border-right: 1px solid rgb(255, 214, 125);border-bottom: 1px solid rgb(255, 214, 125);padding-right: 5px;padding-bottom: 5px;margin-top: -15px;'><section data-autoskip="1" style='text-align: justify;line-height: 1.75em;letter-spacing: 1.5px;font-size: 18px;color: rgb(167, 106, 77);padding: 2em 1em 1.3em;background: rgb(255, 246, 232);'><p style='text-indent: 43px;line-height: 1.75em;'><span style='font-family: 宋体, SimSun;'><strong><strong>案情简介：</strong></strong>2023年11月，蒲城县市场监督管理局接到匿名举报称，其在某药店购买处方药时，执业药师不在岗，药店随意销售处方药。</span></p></section></section></section></section><section data-tools="135编辑器" data-id="102782"><section style='margin: 10px auto; padding-bottom: 10px;'><section style='display: flex;align-items: center;justify-content: center;align-items: center;transform: rotate(0deg);-webkit-transform: rotate(0deg);-moz-transform: rotate(0deg);-o-transform: rotate(0deg);'><section style='margin-bottom: 5px;display: inline-block;height: 1px;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;align-self: center;margin-right: 2px;flex: 1 1 0%;overflow: hidden;'><br></section><section style='width: 45px;'><span class="wxart_image" wx-style='display:inline-block;width: 100%;display: block;vertical-align: inherit;'><br></span></section><section style='margin-bottom: 5px;display: inline-block;height: 1px;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;align-self: center;flex: 1 1 0%;overflow: hidden;'><br></section></section><section style='border-right: 1px solid rgb(255, 214, 125);border-bottom: 1px solid rgb(255, 214, 125);padding-right: 5px;padding-bottom: 5px;margin-top: -15px;'><section data-autoskip="1" style='text-align: justify;line-height: 1.75em;letter-spacing: 1.5px;font-size: 18px;color: rgb(167, 106, 77);padding: 2em 1em 1.3em;background: rgb(255, 246, 232);'><p style='text-indent: 43px;line-height: 1.75em;'><span style='font-family: 宋体, SimSun;'><strong><strong>处理结果：</strong></strong>接举报后，执法人员随即去该药店核查，经查，该药店执业药师同时也是驻店药师当天因有事不在岗，药店未挂牌告知且随意销售处方药。其行为违反了《药品流通监督管理办法》第十八条第二款规定，依据该法第三十八条之规定，对该药店予以警告，并责令限期整改。药店立即整改，后期执法人员对该药店进行检查，发现执业药师不在岗时该药店在醒目位置放置了告知提示牌。</span></p></section></section></section></section><section data-tools="135编辑器" data-id="102782"><section style='margin: 10px auto; padding-bottom: 10px;'><section style='display: flex;align-items: center;justify-content: center;align-items: center;transform: rotate(0deg);-webkit-transform: rotate(0deg);-moz-transform: rotate(0deg);-o-transform: rotate(0deg);'><section style='margin-bottom: 5px;display: inline-block;height: 1px;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;align-self: center;margin-right: 2px;flex: 1 1 0%;overflow: hidden;'><br></section><section style='width: 45px;'><span class="wxart_image" wx-style='display:inline-block;width: 100%;display: block;vertical-align: inherit;'><br></span></section><section style='margin-bottom: 5px;display: inline-block;height: 1px;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;align-self: center;flex: 1 1 0%;overflow: hidden;'><br></section></section><section style='border-right: 1px solid rgb(255, 214, 125);border-bottom: 1px solid rgb(255, 214, 125);padding-right: 5px;padding-bottom: 5px;margin-top: -15px;'><section data-autoskip="1" style='text-align: justify;line-height: 1.75em;letter-spacing: 1.5px;font-size: 18px;color: rgb(167, 106, 77);padding: 2em 1em 1.3em;background: rgb(255, 246, 232);'><p style='text-indent: 43px;line-height: 1.75em;'><span style='font-family: 宋体, SimSun;'><strong><strong>案例评析：</strong></strong>2024年1月1日起实施的《药品经营和使用质量监督管理办法》第四十二条第五款规定，药品零售企业营业时间内，依法经过资格认定的药师或者其他药学技术人员不在岗时，应当挂牌告知。该案例中，执业药师不在岗，药店应挂牌告知，且不得随意销售处方药。</span></p></section></section></section></section><section data-tools="135编辑器" data-id="102782"><section style='margin: 10px auto; padding-bottom: 10px;'><section style='display: flex;align-items: center;justify-content: center;align-items: center;transform: rotate(0deg);-webkit-transform: rotate(0deg);-moz-transform: rotate(0deg);-o-transform: rotate(0deg);'><section style='margin-bottom: 5px;display: inline-block;height: 1px;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;align-self: center;margin-right: 2px;flex: 1 1 0%;overflow: hidden;'><br></section><section style='width: 45px;'><span class="wxart_image" wx-style='display:inline-block;width: 100%;display: block;vertical-align: inherit;'><br></span></section><section style='margin-bottom: 5px;display: inline-block;height: 1px;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;align-self: center;flex: 1 1 0%;overflow: hidden;'><br></section></section><section style='border-right: 1px solid rgb(255, 214, 125);border-bottom: 1px solid rgb(255, 214, 125);padding-right: 5px;padding-bottom: 5px;margin-top: -15px;'><section data-autoskip="1" style='text-align: justify;line-height: 1.75em;letter-spacing: 1.5px;font-size: 18px;color: rgb(167, 106, 77);padding: 2em 1em 1.3em;background: rgb(255, 246, 232);'><p style='text-indent: 43px;line-height: 1.75em;'><span style='font-family: 宋体, SimSun;'><strong><strong>消费提示：</strong></strong>处方药是指需医师开具处方才能购买和使用的药物，用于治疗或控制某些疾病，具有较高的毒副作用或潜在的滥用风险。消费者购买处方药品时须选择正规的医疗机构或具有合法资质的药店，凭医师处方并经该药店执业药师审核后方可购买。</span></p></section></section></section></section></section><p style='display: none;'><mp-style-type data-value="3"></mp-style-type></p></div><p></p> 聚焦群众反映强烈的突出问题 物业公司乱收费能不能治理一下 聚焦群众反映强烈的突出问题 希望加大力度 严厉打击不良企业维护消费者合法权益 三一五马上到了 聚焦群众反映强烈的突出问题
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