渭南市中心医院骨科门诊的流量密码：专业有精度，服务有温度
<div class="wx_rich_media_content" id="jsWxContainer"><section style="box-sizing: border-box; text-align: justify; font-size: 16px; color: rgb(62, 62, 62);" data-pm-slice="0 0 []"><section style="margin-top: 10px; margin-bottom: 10px; box-sizing: border-box;"><section style="display: flex;width: 100%;flex-flow: column;box-sizing: border-box;"><section style="z-index: auto;box-sizing: border-box;"><section style="text-align: left; justify-content: flex-start; display: flex; flex-flow: row; margin-bottom: 1px; box-sizing: border-box;"><section style="display: inline-block;vertical-align: top;width: auto;min-width: 5%;max-width: 100%;flex: 0 0 auto;height: auto;box-sizing: border-box;"><section style="box-sizing: border-box;"><section style="display: inline-block;width: 61px;height: 61px;vertical-align: top;overflow: hidden;box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><span leaf=""><br></span></p></section></section></section></section><section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 100 100 0%; border-style: solid; border-width: 1px; border-color: rgb(178, 210, 240); height: auto; margin: 3px -58px; z-index: 1; padding: 19px; box-sizing: border-box;"><section style="text-align: right; margin-top: -33px; line-height: 0; transform: translate3d(33px, 0px, 0px); box-sizing: border-box;"><section style="max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;width: 27px;height: auto;box-sizing: border-box;" nodeleaf=""><span class="wxart_image" wx-style="display:inline-block;vertical-align: middle;max-width: 100%;width: 100%;box-sizing: border-box;"></span></section></section><section style="text-align: justify;letter-spacing: 1px;box-sizing: border-box;"><p style="text-indent: 2.125em; box-sizing: border-box;"><span leaf=""><br></span></p><p style="text-indent: 2.125em; box-sizing: border-box;"><span leaf="">近日，渭南市中心医院骨科门诊量持续攀升，月均接诊超过4070人次，单日最高突破160人。与去年同期相比，骨科上半年总门诊量增长4.1%。数字增长的背后，是患者对骨科诊疗水平的信任，更是科室全体医护人员用专业与温情交出的答卷。</span></p></section><section style="justify-content: flex-start; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 10px; box-sizing: border-box;"><section style="display: inline-block;vertical-align: middle;width: auto;align-self: center;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;overflow: hidden;box-sizing: border-box;"><section style="justify-content: flex-start; display: flex; flex-flow: row; transform: translate3d(-13px, 0px, 0px); margin-top: -3px; margin-bottom: -3px; box-sizing: border-box;"><section style="display: inline-block;width: auto;vertical-align: top;align-self: flex-start;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;box-sizing: border-box;"><section style="transform: rotateZ(315deg);-webkit-transform: rotateZ(315deg);-moz-transform: rotateZ(315deg);-o-transform: rotateZ(315deg);box-sizing: border-box;"><section style="text-align: center; box-sizing: border-box;"><section style="display: inline-block; width: 26px; height: 26px; vertical-align: top; overflow: hidden; border-style: solid; border-width: 7px; border-color: rgb(43, 166, 225); background-color: rgb(43, 166, 225); box-shadow: rgb(255, 255, 255) 0px 0px 0px 3px inset; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><span leaf=""><br></span></p></section></section></section></section></section></section></section><section style="display: inline-block;vertical-align: middle;width: auto;min-width: 5%;max-width: 100%;flex: 0 0 auto;height: auto;align-self: center;box-sizing: border-box;"><section style="margin-bottom: 4px; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><strong style="box-sizing: border-box;"><span leaf="">精细分科：看对病、找对人</span></strong></p></section></section><section style="text-align: center; box-sizing: border-box;"><section style="background-color: rgb(178, 210, 240);height: 1px;box-sizing: border-box;"><svg viewBox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section style="text-align: center;margin-top: 10px;margin-bottom: 10px;line-height: 0;box-sizing: border-box;"><section style="max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;box-sizing: border-box;" nodeleaf=""><span class="wxart_image" wx-style="display:inline-block;vertical-align: middle;max-width: 100%;width: 100%;box-sizing: border-box;"></span></section></section><section style="text-align: justify;letter-spacing: 1px;box-sizing: border-box;"><p style="text-indent: 2.125em; box-sizing: border-box;"><span style="text-indent: 2.125em;box-sizing: border-box;"><span leaf="">为进一步提高就诊效率与质量，骨科积极推进亚专业门诊建设。在医院的大力支持和科主任程福宏的推动下，科室现已设立脊柱、创伤、关节、运动医学损伤、手足显微等五个亚专业门诊，实现专病专治、精准就医。</span></span></p><p style="text-indent: 2.125em; box-sizing: border-box;"><span leaf="">亚专业细分是现代化专科发展的必然趋势。科室通过流程优化和制度配套，确保患者即使挂错号也能及时转诊对应专业医生，最大限度减少重复排队和等待时间，这一做法获得患者普遍好评。</span><span style="text-indent: 2.125em;box-sizing: border-box;"><span leaf=""> </span></span></p></section><section style="justify-content: flex-start; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 10px; box-sizing: border-box;"><section style="display: inline-block;vertical-align: middle;width: auto;align-self: center;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;overflow: hidden;box-sizing: border-box;"><section style="justify-content: flex-start; display: flex; flex-flow: row; transform: translate3d(-13px, 0px, 0px); margin-top: -3px; margin-bottom: -3px; box-sizing: border-box;"><section style="display: inline-block;width: auto;vertical-align: top;align-self: flex-start;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;box-sizing: border-box;"><section style="transform: rotateZ(315deg);-webkit-transform: rotateZ(315deg);-moz-transform: rotateZ(315deg);-o-transform: rotateZ(315deg);box-sizing: border-box;"><section style="text-align: center; box-sizing: border-box;"><section style="display: inline-block; width: 26px; height: 26px; vertical-align: top; overflow: hidden; border-style: solid; border-width: 7px; border-color: rgb(43, 166, 225); background-color: rgb(43, 166, 225); box-shadow: rgb(255, 255, 255) 0px 0px 0px 3px inset; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><span leaf=""><br></span></p></section></section></section></section></section></section></section><section style="display: inline-block;vertical-align: middle;width: auto;min-width: 5%;max-width: 100%;flex: 0 0 auto;height: auto;align-self: center;box-sizing: border-box;"><section style="margin-bottom: 4px; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><strong style="box-sizing: border-box;"><span leaf="">党建引领、党员带头：一套高效响应机制</span></strong></p></section></section><section style="text-align: center; box-sizing: border-box;"><section style="background-color: rgb(178, 210, 240);height: 1px;box-sizing: border-box;"><svg viewBox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section style="text-align: justify;letter-spacing: 1px;box-sizing: border-box;"><p style="text-indent: 2.125em; box-sizing: border-box;"><span style="text-indent: 2.125em;box-sizing: border-box;"><span leaf="">面对门诊量激增，骨科并非“硬扛”，而是有一套成熟的应急机制。科室每日安排3至4名副高以上医师坐诊，周一至周五党员占比超过60%。</span></span></p><p style="text-indent: 2.125em; box-sizing: border-box;"><span leaf="">在程福宏主任的带领下，科室形成“党员冲在前、二线保支援”的工作文化，并明确规定：只要没有手术，党员医生必须优先支援门诊。一旦出现患者骤增、突发情况，值班二线及无手术任务的党员医师迅速补位，确保患者及时就诊。“这是骨科的硬规矩，也是软文化。” </span><span style="text-indent: 2.125em;box-sizing: border-box;"><span leaf=""> </span></span></p></section><section style="justify-content: flex-start; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 10px; box-sizing: border-box;"><section style="display: inline-block;vertical-align: middle;width: auto;align-self: center;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;overflow: hidden;box-sizing: border-box;"><section style="justify-content: flex-start; display: flex; flex-flow: row; transform: translate3d(-13px, 0px, 0px); margin-top: -3px; margin-bottom: -3px; box-sizing: border-box;"><section style="display: inline-block;width: auto;vertical-align: top;align-self: flex-start;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;box-sizing: border-box;"><section style="transform: rotateZ(315deg);-webkit-transform: rotateZ(315deg);-moz-transform: rotateZ(315deg);-o-transform: rotateZ(315deg);box-sizing: border-box;"><section style="text-align: center; box-sizing: border-box;"><section style="display: inline-block; width: 26px; height: 26px; vertical-align: top; overflow: hidden; border-style: solid; border-width: 7px; border-color: rgb(43, 166, 225); background-color: rgb(43, 166, 225); box-shadow: rgb(255, 255, 255) 0px 0px 0px 3px inset; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><span leaf=""><br></span></p></section></section></section></section></section></section></section><section style="display: inline-block;vertical-align: middle;width: auto;min-width: 5%;max-width: 100%;flex: 0 0 auto;height: auto;align-self: center;box-sizing: border-box;"><section style="margin-bottom: 4px; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><strong style="box-sizing: border-box;"><span leaf="">门诊治疗室：少跑腿、更安全</span></strong></p></section></section><section style="text-align: center; box-sizing: border-box;"><section style="background-color: rgb(178, 210, 240);height: 1px;box-sizing: border-box;"><svg viewBox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section style="text-align: center;margin-top: 10px;margin-bottom: 10px;line-height: 0;box-sizing: border-box;"><section style="max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;box-sizing: border-box;" nodeleaf=""><span class="wxart_image" wx-style="display:inline-block;vertical-align: middle;max-width: 100%;width: 100%;box-sizing: border-box;"></span></section></section><section style="text-align: justify;letter-spacing: 1px;box-sizing: border-box;"><p style="text-indent: 2.125em; box-sizing: border-box;"><span style="text-indent: 2.125em;box-sizing: border-box;"><span leaf="">为解决患者多次往返住院部的问题，骨科门诊专门设立治疗室，开展换药、拆线、关节穿刺、注射、手法复位及石膏固定等业务，实现“门诊一站式”处理。</span></span></p></section><section style="text-align: justify;letter-spacing: 1px;box-sizing: border-box;"><p style="text-indent: 2.125em; box-sizing: border-box;"><span style="text-indent: 2.125em;box-sizing: border-box;"><span leaf="">门诊治疗室的设立，不仅提升服务效率，也更符合院感控制要求。既是对患者负责，也是对医疗质量的提升。</span></span></p></section><section style="justify-content: flex-start; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 10px; box-sizing: border-box;"><section style="display: inline-block;vertical-align: middle;width: auto;align-self: center;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;overflow: hidden;box-sizing: border-box;"><section style="justify-content: flex-start; display: flex; flex-flow: row; transform: translate3d(-13px, 0px, 0px); margin-top: -3px; margin-bottom: -3px; box-sizing: border-box;"><section style="display: inline-block;width: auto;vertical-align: top;align-self: flex-start;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;box-sizing: border-box;"><section style="transform: rotateZ(315deg);-webkit-transform: rotateZ(315deg);-moz-transform: rotateZ(315deg);-o-transform: rotateZ(315deg);box-sizing: border-box;"><section style="text-align: center; box-sizing: border-box;"><section style="display: inline-block; width: 26px; height: 26px; vertical-align: top; overflow: hidden; border-style: solid; border-width: 7px; border-color: rgb(43, 166, 225); background-color: rgb(43, 166, 225); box-shadow: rgb(255, 255, 255) 0px 0px 0px 3px inset; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><span leaf=""><br></span></p></section></section></section></section></section></section></section><section style="display: inline-block;vertical-align: middle;width: auto;min-width: 5%;max-width: 100%;flex: 0 0 auto;height: auto;align-self: center;box-sizing: border-box;"><section style="margin-bottom: 4px; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><strong style="box-sizing: border-box;"><span leaf="">宣教科普、人文关怀：护士也是“志愿者”</span></strong></p></section></section><section style="text-align: center; box-sizing: border-box;"><section style="background-color: rgb(178, 210, 240);height: 1px;box-sizing: border-box;"><svg viewBox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section style="text-align: justify;letter-spacing: 1px;box-sizing: border-box;"><p style="text-indent: 2.125em; box-sizing: border-box;"><span style="text-indent: 2.125em;box-sizing: border-box;"><span leaf="">在骨科候诊区，各亚专业的宣传展板内容丰富详实，从小儿骨科到微创手术，图文并茂、通俗易懂。护士们还会利用候诊时间开展骨质疏松、颈腰椎病等健康讲座，把病患等待时间变成了解学习的机会。</span></span></p></section><section style="text-align: center;margin-top: 10px;margin-bottom: 10px;line-height: 0;box-sizing: border-box;"><section style="max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;box-sizing: border-box;" nodeleaf=""><span class="wxart_image" wx-style="display:inline-block;vertical-align: middle;max-width: 100%;width: 100%;box-sizing: border-box;"></span></section></section><section style="text-align: justify;letter-spacing: 1px;box-sizing: border-box;"><p style="text-indent: 2.125em; box-sizing: border-box;"><span style="text-indent: 2.125em;box-sizing: border-box;"><span leaf="">此外，骨科护士团队在工作中时不时会主动扮演“志愿者”角色。据了解，很多老年人不会扫码、不熟悉流程，只要护士手头没事，都会主动去帮一把，从扫码、缴费、陪检、取药，甚至搀扶引导。“这不是制度要求的，是大家自发形成的风气。”</span></span></p></section><section style="justify-content: flex-start; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 10px; box-sizing: border-box;"><section style="display: inline-block;vertical-align: middle;width: auto;align-self: center;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;overflow: hidden;box-sizing: border-box;"><section style="justify-content: flex-start; display: flex; flex-flow: row; transform: translate3d(-13px, 0px, 0px); margin-top: -3px; margin-bottom: -3px; box-sizing: border-box;"><section style="display: inline-block;width: auto;vertical-align: top;align-self: flex-start;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;box-sizing: border-box;"><section style="transform: rotateZ(315deg);-webkit-transform: rotateZ(315deg);-moz-transform: rotateZ(315deg);-o-transform: rotateZ(315deg);box-sizing: border-box;"><section style="text-align: center; box-sizing: border-box;"><section style="display: inline-block; width: 26px; height: 26px; vertical-align: top; overflow: hidden; border-style: solid; border-width: 7px; border-color: rgb(43, 166, 225); background-color: rgb(43, 166, 225); box-shadow: rgb(255, 255, 255) 0px 0px 0px 3px inset; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><span leaf=""><br></span></p></section></section></section></section></section></section></section><section style="display: inline-block;vertical-align: middle;width: auto;min-width: 5%;max-width: 100%;flex: 0 0 auto;height: auto;align-self: center;box-sizing: border-box;"><section style="margin-bottom: 4px; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><strong style="box-sizing: border-box;"><span leaf="">一袋苞谷糁的故事：医患之间的双向奔赴</span></strong></p></section></section><section style="text-align: center; box-sizing: border-box;"><section style="background-color: rgb(178, 210, 240);height: 1px;box-sizing: border-box;"><svg viewBox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section style="text-align: justify;letter-spacing: 1px;box-sizing: border-box;"><p style="text-indent: 2.125em; box-sizing: border-box;"><span style="text-indent: 2.125em;box-sizing: border-box;"><span leaf="">令科室成员印象深刻的是，一位从渭河北边农村独自来看病的老太太，瘦小但精神，不会用手机，子女也不在身边。分诊护士发现老太太操作困难，主动陪她缴费、做检查、取药，全程护送。两周后回来复查时，老太太特意从家里带来一袋干干净净的苞谷糁，非要送给医生和护士。</span></span></p><p style="text-indent: 2.125em; box-sizing: border-box;"><span leaf="">“她说：‘这是我自家磨的，你们尝尝。’”骨科副主任医师张建回忆道，“那一刻我觉得，我们做的每一点小事，患者都记在心里。医患之间，本就是人与人之间的真诚相待。”这样的暖心场景，已成为骨科医患之间的寻常片段。</span></p></section><section style="justify-content: flex-start; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 10px; box-sizing: border-box;"><section style="display: inline-block;vertical-align: middle;width: auto;align-self: center;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;overflow: hidden;box-sizing: border-box;"><section style="justify-content: flex-start; display: flex; flex-flow: row; transform: translate3d(-13px, 0px, 0px); margin-top: -3px; margin-bottom: -3px; box-sizing: border-box;"><section style="display: inline-block;width: auto;vertical-align: top;align-self: flex-start;flex: 0 0 auto;line-height: 0;min-width: 5%;max-width: 100%;height: auto;box-sizing: border-box;"><section style="transform: rotateZ(315deg);-webkit-transform: rotateZ(315deg);-moz-transform: rotateZ(315deg);-o-transform: rotateZ(315deg);box-sizing: border-box;"><section style="text-align: center; box-sizing: border-box;"><section style="display: inline-block; width: 26px; height: 26px; vertical-align: top; overflow: hidden; border-style: solid; border-width: 7px; border-color: rgb(43, 166, 225); background-color: rgb(43, 166, 225); box-shadow: rgb(255, 255, 255) 0px 0px 0px 3px inset; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><span leaf=""><br></span></p></section></section></section></section></section></section></section><section style="display: inline-block;vertical-align: middle;width: auto;min-width: 5%;max-width: 100%;flex: 0 0 auto;height: auto;align-self: center;box-sizing: border-box;"><section style="margin-bottom: 4px; box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><strong style="box-sizing: border-box;"><span leaf="">全员协作、可复制推广的“骨科经验”</span></strong></p></section></section><section style="text-align: center; box-sizing: border-box;"><section style="background-color: rgb(178, 210, 240);height: 1px;box-sizing: border-box;"><svg viewBox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section style="text-align: justify;letter-spacing: 1px;box-sizing: border-box;"><p style="text-indent: 2.125em; box-sizing: border-box;"><span style="text-indent: 2.125em;box-sizing: border-box;"><span leaf="">门诊服务能力的提升，源于整个团队的高效协作和制度创新。从程主任牵头制定的应急预案，到党员带头的机制建设；从亚专业细分的精准诊疗，到门诊治疗室的流程优化；从健康宣教的主动触达，到人文关怀的自然融入。这些举措不仅切实有效，而且具有高度的可复制性和推广价值。</span></span><span style="text-indent: 2.125em;box-sizing: border-box;"><span leaf=""> </span></span></p><p style="text-indent: 2.125em; box-sizing: border-box;"><span leaf="">应对就诊高峰，骨科不仅靠专业，更靠团队的温度和响应能力。他们用细节构建信任，以服务传递温暖，真正实现“门诊量提升，患者满意度不降反升”的高质量发展目标。</span></p></section></section><section style="display: inline-block;vertical-align: bottom;width: auto;min-width: 5%;max-width: 100%;flex: 0 0 auto;height: auto;align-self: flex-end;box-sizing: border-box;"><section style="box-sizing: border-box;"><section style="display: inline-block;width: 61px;height: 61px;vertical-align: top;overflow: hidden;box-sizing: border-box;"><section style="text-align: justify;box-sizing: border-box;"><p style="box-sizing: border-box;"><span leaf=""><br></span></p></section></section></section></section></section></section></section></section></section><section data-pm-slice="2 2 []" style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; clear: both; min-height: 1em; text-align: center; visibility: visible; line-height: 1.5em; box-sizing: border-box !important;"><br></section><p style="display: none;"><mp-style-type data-value="3"></mp-style-type></p></div><p></p> 加强学习提高服务质量 服务有温度，专业技术能力强 提升患者的满意度 提升患者的满意度 尽量让患者少跑腿。 技术服务双提升。 生活质量貌似提高了，得病的人却越来越多，到底是为什么呢？ 精度加温度，提升一下 这样的医院人放心
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