渭南市中心医院：患者综合服务中心深化医德医风整治见实效
<div class="wx_rich_media_content" id="jsWxContainer"><section style='line-height: 1.85; letter-spacing: 1.5px; color: rgb(101, 101, 101); box-sizing: border-box; text-align: justify;' data-pm-slice="0 0 []"><section style='justify-content: flex-start; display: flex; flex-flow: row; width: 100%; align-self: flex-start; box-sizing: border-box;'><section style='justify-content: flex-start; display: flex; flex-flow: row; width: 100%; box-sizing: border-box;'><section style='display: inline-block; width: 100%; vertical-align: top; align-self: flex-start; flex: 0 0 auto; box-sizing: border-box;'><section style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; text-align: center; margin: 10px 0% -10px; justify-content: center; display: flex; flex-flow: row; box-sizing: border-box;'><section style='display: inline-block;width: 20%;vertical-align: top;align-self: flex-start;flex: 0 0 auto;box-sizing: border-box;'><section style='margin-top: 0.5em; margin-bottom: 0.5em; box-sizing: border-box;'><section style='border-top: 1px dashed rgb(229, 83, 34);box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><h1 class="rich_media_title " id="activity-name" style='text-align: center; -webkit-tap-highlight-color: transparent; margin-bottom: 14px; outline: 0px; font-weight: 500; line-height: 1.4; user-select: text; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.544px;'><font face="黑体" style='' size="4"><br></font></h1><h1 class="rich_media_title " id="activity-name" style='text-align: center; -webkit-tap-highlight-color: transparent; margin-bottom: 14px; outline: 0px; font-weight: 500; line-height: 1.4; user-select: text; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.544px;'><font face="黑体" style='' size="4">打通堵点、优化服务，当好医患“暖心枢纽”---患者综合服务中心深化医德医风整治见实效</font></h1><p style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; box-sizing: border-box;'><span leaf=""></span></p><div class="rich_media_content js_underline_contentautoTypeSetting24psection
" id="js_content" style='font-size: var(--articleFontsize); font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; -webkit-tap-highlight-color: transparent; outline: 0px; color: rgba(0, 0, 0, 0.9); overflow: hidden; position: relative; z-index: 0; user-select: text; letter-spacing: 0.544px;'><section data-pm-slice="0 0 []" style='-webkit-tap-highlight-color: transparent; margin-bottom: 24px; outline: 0px; max-width: 100%; box-sizing: border-box; font-family: Optima-Regular, PingFangTC-light; line-height: 1.85; letter-spacing: 1.5px; color: rgb(101, 101, 101);'><section style='-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; box-sizing: border-box; justify-content: flex-start; display: flex; flex-flow: row; width: 668px; align-self: flex-start;'><section style='-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; box-sizing: border-box; justify-content: flex-start; display: flex; flex-flow: row; width: 668px;'><section style='-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 668px; vertical-align: top; align-self: flex-start; flex: 0 0 auto;'><section style='-webkit-tap-highlight-color: transparent; margin-top: 10px; margin-bottom: -10px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; justify-content: center; display: flex; flex-flow: row;'><section style='-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 133.594px; vertical-align: top; align-self: flex-start; flex: 0 0 auto;'><section style='-webkit-tap-highlight-color: transparent; margin-top: 0.5em; margin-bottom: 0.5em; outline: 0px; max-width: 100%; box-sizing: border-box;'></section></section></section></section></section></section></section></div><section style='padding-right: 20px; padding-left: 20px; line-height: 2; box-sizing: border-box;'><p style='text-indent: 2.1875em; box-sizing: border-box;'><font face="宋体" style='' size="3"><span leaf="" style=''>如何让信息多跑路，患者少跑腿？如何让急待住院的患者不再“等床”？如何让慢性病患者享受到持续温暖的关怀？这一连串患者就医过程中的“关键小事”，正是渭南市中心医院医德医风集中整治着力解决的“民生大事”。作为医院服务流程的“中枢神经”，患者综合服务中心自今年以来，聚焦</span><strong style='box-sizing: border-box;'><span leaf="">双向转诊、全院“一张床”、慢病管理</span></strong><span leaf="" style=''>三大核心职能，精准发力，不仅让医疗资源“活”了起来，更让患者的心“暖”了起来，真正将“以患者为中心”的理念落到了实处。</span></font></p><p style='font-size: 17px; font-family: Optima-Regular, PingFangTC-light; text-indent: 2.1875em; box-sizing: border-box;'><span leaf=""><br></span></p></section><section style='display: flex; flex-flow: row; margin-top: 10px; margin-right: 0%; margin-left: 0%; text-align: center; justify-content: center; box-sizing: border-box;'><section style='display: inline-block; width: auto; vertical-align: bottom; border-bottom: 4px solid rgb(237, 81, 61); border-bottom-right-radius: 0px; border-top: 0px solid rgb(62, 62, 62); border-top-left-radius: 0px; min-width: 10%; max-width: 100%; flex: 0 0 auto; height: auto; align-self: flex-end; box-sizing: border-box;'><section style='line-height: 1.2; letter-spacing: 0px; box-sizing: border-box;'><p style='box-sizing: border-box;'><strong style='box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="4">双向转诊</font></span></strong></p></section></section></section><section style='margin-right: 0%; margin-bottom: 10px; margin-left: 0%; box-sizing: border-box;'><section style='text-align: center; letter-spacing: 0px; box-sizing: border-box;'><p style='box-sizing: border-box;'><strong style='box-sizing: border-box;'><span style='letter-spacing: 0px; box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="4">“信息高速”替代“患者跑路”</font></span></span></strong></p></section></section><section style='padding-right: 20px; padding-left: 20px; line-height: 2; box-sizing: border-box;'><p style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="3">过去，患者转诊往往需要拿着各种单据在不同医院间来回奔波、盖章审批，耗时耗力。针对这一“堵点”，患者综合服务中心下大力气优化转诊流程。</font></span></p></section><section style='text-align: center; justify-content: center; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 20px; box-sizing: border-box;'><section style='display: inline-block; width: 87%; vertical-align: top; align-self: flex-start; flex: 0 0 auto; padding: 9px; height: auto; box-shadow: rgb(219, 219, 219) 0px 0px 9px 0px; box-sizing: border-box;'><section style='margin-bottom: 10px; line-height: 0; box-sizing: border-box;'><section style='max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;width: 100%;height: auto;box-sizing: border-box;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;vertical-align: middle;max-width: 100%;width: 100%;box-sizing: border-box;'></span></section></section></section></section><section style='margin-top: 10px; margin-bottom: 10px; text-align: center; box-sizing: border-box;'><section style='display: inline-block; vertical-align: top; padding-left: 6px; box-sizing: border-box;'><section style='margin-left: 6px; padding-bottom: 2px; border-bottom: 1px solid rgb(237, 81, 61); border-top-color: rgb(237, 81, 61); border-right-color: rgb(237, 81, 61); border-left-color: rgb(237, 81, 61); margin-right: 6px; box-sizing: border-box;'><p style='box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="2">向临床科室医务人员进行双向转诊线上系统操作培训</font></span></p></section><section style='height: 22px; border-left: 1px solid rgb(237, 81, 61); margin-top: -21px; transform: rotate(-30deg); transform-origin: 0px center; border-top-color: rgb(237, 81, 61); border-right-color: rgb(237, 81, 61); border-bottom-color: rgb(237, 81, 61); box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section><section style='padding-right: 20px; padding-left: 20px; line-height: 2; box-sizing: border-box;'><p style='text-indent: 2.1875em; box-sizing: border-box;'><font face="宋体" style='' size="3"><span style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="" style=''>中心以信息化建设为引擎，将30家县级医院、中医医院、妇幼保健院等基层医疗机构全面纳入双向转诊平台。如今，</span></span><strong style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="">转诊流程全部线上审核完成</span></strong><span style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="">，实现了“让信息多跑路，让患者少跑路”的飞跃。患者无需再为盖章审批而奔波，极大减轻了负担。</span></span><span leaf="" style=''><br></span></font></p><p style='text-indent: 2.1875em; box-sizing: border-box;'><font face="宋体" style='' size="3"><span leaf="" style=''>同时，中心提供</span><strong style='box-sizing: border-box;'><span leaf="">“无假日”转诊对接服务</span></strong><span leaf="" style=''>，安排专人手机值守，确保工作人员在线联络，为急危重症患者打通了生命绿色通道的“最后一公里”。这一举措不仅提升了效率，更体现了医院服务的温度与责任感。</span></font></p></section><p style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; box-sizing: border-box;'><span leaf=""><br></span></p><section style='display: flex; flex-flow: row; margin-top: 10px; margin-right: 0%; margin-left: 0%; text-align: center; justify-content: center; box-sizing: border-box;'><section style='display: inline-block; width: auto; vertical-align: bottom; border-bottom: 4px solid rgb(237, 81, 61); border-bottom-right-radius: 0px; border-top: 0px solid rgb(62, 62, 62); border-top-left-radius: 0px; min-width: 10%; max-width: 100%; flex: 0 0 auto; height: auto; align-self: flex-end; box-sizing: border-box;'><section style='line-height: 1.2; letter-spacing: 0px; box-sizing: border-box;'><p style='box-sizing: border-box;'><strong style='box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="4">“全院一张床”</font></span></strong></p></section></section></section><section style='margin-right: 0%; margin-bottom: 10px; margin-left: 0%; box-sizing: border-box;'><section style='text-align: center; letter-spacing: 0px; box-sizing: border-box;'><p style='box-sizing: border-box;'><strong style='box-sizing: border-box;'><span style='letter-spacing: 0px; box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="4">“资源盘活”化解“等床难题”</font></span></span></strong></p></section></section><section style='padding-right: 20px; padding-left: 20px; line-height: 2; box-sizing: border-box;'><p style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="3">“以前来胸外科住院，常常要等3到5天。现在好了，很快就能安排住上！”一位70多岁的患者大爷在中心工作人员随访时，由衷地竖起了大拇指。他的赞誉，源于医院自今年1月起试点推行的 “全院一张床”管理模式。</font></span></p></section><section style='text-align: center; justify-content: center; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 20px; box-sizing: border-box;'><section style='display: inline-block; width: 87%; vertical-align: top; align-self: flex-start; flex: 0 0 auto; padding: 9px; height: auto; box-shadow: rgb(219, 219, 219) 0px 0px 9px 0px; box-sizing: border-box;'><section style='margin-bottom: 10px; line-height: 0; box-sizing: border-box;'><section style='max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;width: 100%;height: auto;box-sizing: border-box;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;vertical-align: middle;max-width: 100%;width: 100%;box-sizing: border-box;'></span></section></section></section></section><section style='margin-top: 10px; margin-bottom: 10px; text-align: center; box-sizing: border-box;'><section style='display: inline-block; vertical-align: top; padding-left: 6px; box-sizing: border-box;'><section style='margin-left: 6px; padding-bottom: 2px; border-bottom: 1px solid rgb(237, 81, 61); border-top-color: rgb(237, 81, 61); border-right-color: rgb(237, 81, 61); border-left-color: rgb(237, 81, 61); margin-right: 6px; box-sizing: border-box;'><p style='box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="2">向跨科室调配患者进行满意度调查</font></span></p></section><section style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; height: 22px; border-left: 1px solid rgb(237, 81, 61); margin-top: -21px; transform: rotate(-30deg); transform-origin: 0px center; border-top-color: rgb(237, 81, 61); border-right-color: rgb(237, 81, 61); border-bottom-color: rgb(237, 81, 61); box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section><section style='padding-right: 20px; padding-left: 20px; line-height: 2; box-sizing: border-box;'><p style='text-indent: 2.1875em; box-sizing: border-box;'><font face="宋体" style='' size="3"><span style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="" style=''>这项改革旨在优化资源配置，破解床位供需的结构性矛盾。中心打破科室间严格的床位壁垒，</span></span><strong style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="">根据全院患者病情和床位空闲情况，进行跨科室的动态调配</span></strong><span style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="">，实现资源利用最大化。截至目前，</span></span><strong style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="">该模式已成功收治患者179例，患者满意度高达98.5%</span></strong><span style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="" style=''>，床位周转率显著提高。</span></span></font><span leaf="" style='font-size: 17px; font-family: Optima-Regular, PingFangTC-light;'><br></span></p></section><section style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; text-align: center; justify-content: center; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 20px; box-sizing: border-box;'><section style='display: inline-block; width: 87%; vertical-align: top; align-self: flex-start; flex: 0 0 auto; padding: 9px; height: auto; box-shadow: rgb(219, 219, 219) 0px 0px 9px 0px; box-sizing: border-box;'><section style='margin-bottom: 10px; line-height: 0; box-sizing: border-box;'><section style='max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;width: 100%;height: auto;box-sizing: border-box;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;vertical-align: middle;max-width: 100%;width: 100%;box-sizing: border-box;'></span></section></section></section></section><section style='margin-top: 10px; margin-bottom: 10px; text-align: center; box-sizing: border-box;'><section style='display: inline-block; vertical-align: top; padding-left: 6px; box-sizing: border-box;'><section style='margin-left: 6px; padding-bottom: 2px; border-bottom: 1px solid rgb(237, 81, 61); border-top-color: rgb(237, 81, 61); border-right-color: rgb(237, 81, 61); border-left-color: rgb(237, 81, 61); margin-right: 6px; box-sizing: border-box;'><p style='box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="2">“全院一张床”管理模式培训</font></span></p></section><section style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; height: 22px; border-left: 1px solid rgb(237, 81, 61); margin-top: -21px; transform: rotate(-30deg); transform-origin: 0px center; border-top-color: rgb(237, 81, 61); border-right-color: rgb(237, 81, 61); border-bottom-color: rgb(237, 81, 61); box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section><section style='padding-right: 20px; padding-left: 20px; line-height: 2; box-sizing: border-box;'><p style='text-indent: 2.1875em; box-sizing: border-box;'><span style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="3">数字背后，是细致的制度设计和人文关怀。每一次床位协调，工作人员都进行耐心的沟通，整个过程畅通无阻；每一例患者入住后，中心都会进行满意度调查，并立即解决反馈的问题，小到“卫生间的小飞虫”，大到诊疗协调，事无巨细，只为让每一位患者都满意。这不仅是管理模式的创新，更是医院服务理念从“方便管理”向“方便患者”的深层转变。</font></span></span><span leaf="" style='font-size: 17px; font-family: Optima-Regular, PingFangTC-light;'><br></span></p></section><p style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; box-sizing: border-box;'><span leaf=""><br></span></p><section style='display: flex; flex-flow: row; margin-top: 10px; margin-right: 0%; margin-left: 0%; text-align: center; justify-content: center; box-sizing: border-box;'><section style='display: inline-block; width: auto; vertical-align: bottom; border-bottom: 4px solid rgb(237, 81, 61); border-bottom-right-radius: 0px; border-top: 0px solid rgb(62, 62, 62); border-top-left-radius: 0px; min-width: 10%; max-width: 100%; flex: 0 0 auto; height: auto; align-self: flex-end; box-sizing: border-box;'><section style='line-height: 1.2; letter-spacing: 0px; box-sizing: border-box;'><p style='box-sizing: border-box;'><strong style='box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="4">慢病管理</font></span></strong></p></section></section></section><section style='margin-right: 0%; margin-bottom: 10px; margin-left: 0%; box-sizing: border-box;'><section style='text-align: center; letter-spacing: 0px; box-sizing: border-box;'><p style='box-sizing: border-box;'><strong style='box-sizing: border-box;'><span style='letter-spacing: 0px; box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="4">“主动随访”替代“被动接待”</font></span></span></strong></p></section></section><section style='padding-right: 20px; padding-left: 20px; line-height: 2; box-sizing: border-box;'><p style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="3">在慢病管理方面，中心的角色从“管理者”向“监管者”和“服务者”转变，推动服务模式从被动接待向主动关怀延伸。</font></span></p></section><section style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; text-align: center; justify-content: center; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 20px; box-sizing: border-box;'><section style='display: inline-block; width: 87%; vertical-align: top; align-self: flex-start; flex: 0 0 auto; padding: 9px; height: auto; box-shadow: rgb(219, 219, 219) 0px 0px 9px 0px; box-sizing: border-box;'><section style='margin-bottom: 10px; line-height: 0; box-sizing: border-box;'><section style='max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;width: 100%;height: auto;box-sizing: border-box;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;vertical-align: middle;max-width: 100%;width: 100%;box-sizing: border-box;'></span></section></section></section></section><section style='margin-top: 10px; margin-bottom: 10px; text-align: center; box-sizing: border-box;'><section style='display: inline-block; vertical-align: top; padding-left: 6px; box-sizing: border-box;'><section style='margin-left: 6px; padding-bottom: 2px; border-bottom: 1px solid rgb(237, 81, 61); border-top-color: rgb(237, 81, 61); border-right-color: rgb(237, 81, 61); border-left-color: rgb(237, 81, 61); margin-right: 6px; box-sizing: border-box;'><p style='box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="2">面向群众开展健康宣讲</font></span></p></section><section style='height: 22px; border-left: 1px solid rgb(237, 81, 61); margin-top: -21px; transform: rotate(-30deg); transform-origin: 0px center; border-top-color: rgb(237, 81, 61); border-right-color: rgb(237, 81, 61); border-bottom-color: rgb(237, 81, 61); box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section><section style='padding-right: 20px; padding-left: 20px; line-height: 2; box-sizing: border-box;'><p style='text-indent: 2.1875em; box-sizing: border-box;'><span style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="3">中心不仅定期面向基层医生和群众开展健康宣讲，更强化了对临床科室慢性病随访工作的监管。要求每个科室上报2-3个重点慢病病种，并定期督查、抽查随访情况。通过随机电话回访部分患者，询问他们是否接到随访电话、是否接受病情指导，倒逼临床科室提高随访质量和频次。</font></span></span><span leaf="" style='font-size: 17px; font-family: Optima-Regular, PingFangTC-light;'><br></span></p></section><section style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; text-align: center; justify-content: center; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 20px; box-sizing: border-box;'><section style='display: inline-block; width: 87%; vertical-align: top; align-self: flex-start; flex: 0 0 auto; padding: 9px; height: auto; box-shadow: rgb(219, 219, 219) 0px 0px 9px 0px; box-sizing: border-box;'><section style='margin-bottom: 10px; line-height: 0; box-sizing: border-box;'><section style='max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;width: 100%;height: auto;box-sizing: border-box;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;vertical-align: middle;max-width: 100%;width: 100%;box-sizing: border-box;'></span></section></section></section></section><section style='margin-top: 10px; margin-bottom: 10px; text-align: center; box-sizing: border-box;'><section style='display: inline-block; vertical-align: top; padding-left: 6px; box-sizing: border-box;'><section style='margin-left: 6px; padding-bottom: 2px; border-bottom: 1px solid rgb(237, 81, 61); border-top-color: rgb(237, 81, 61); border-right-color: rgb(237, 81, 61); border-left-color: rgb(237, 81, 61); margin-right: 6px; box-sizing: border-box;'><p style='box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="2">抽查临床科室慢病随访情况</font></span></p></section><section style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; height: 22px; border-left: 1px solid rgb(237, 81, 61); margin-top: -21px; transform: rotate(-30deg); transform-origin: 0px center; border-top-color: rgb(237, 81, 61); border-right-color: rgb(237, 81, 61); border-bottom-color: rgb(237, 81, 61); box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section><section style='padding-right: 20px; padding-left: 20px; line-height: 2; box-sizing: border-box;'><p style='text-indent: 2.1875em; box-sizing: border-box;'><font face="宋体" style='' size="3"><span style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="" style=''>监管带来了显著变化：各科室的随访率更高了，内容更全面了，大大增加了患者的粘合度。在抽查中，一位肾内科的患者阿姨状态越来越好，她对住院期间的各项服务都非常满意。这种持续性的关怀，真正体现了医院对患者全生命周期健康的负责态度。</span></span><span leaf="" style=''><br></span></font></p></section><p style='box-sizing: border-box;'><span leaf=""><font face="宋体" size="3"><br></font></span></p><section style='text-align: center; justify-content: center; display: flex; flex-flow: row; margin-top: 10px; margin-bottom: 20px; box-sizing: border-box;'><section style='display: inline-block;vertical-align: middle;width: auto;align-self: center;flex: 0 0 auto;min-width: 5%;max-width: 100%;height: auto;box-sizing: border-box;'><section style='transform: rotateZ(45deg);-webkit-transform: rotateZ(45deg);-moz-transform: rotateZ(45deg);-o-transform: rotateZ(45deg);box-sizing: border-box;'><section style='justify-content: center;display: flex;flex-flow: row;box-sizing: border-box;'><section style='display: inline-block;vertical-align: bottom;width: auto;flex: 0 0 0%;height: auto;line-height: 0;align-self: flex-end;box-sizing: border-box;'><section style='display: inline-block;width: 6px;height: 9px;vertical-align: top;overflow: hidden;border-top: 1px solid rgb(217, 0, 1);border-bottom: 1px solid rgb(217, 0, 1);border-left: 1px solid rgb(217, 0, 1);border-top-left-radius: 100px;border-bottom-left-radius: 100px;background-color: rgba(255, 255, 255, 0);box-sizing: border-box;'><font face="宋体" size="3"><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></font></section></section><section style='display: inline-block;vertical-align: bottom;width: auto;flex: 0 0 0%;height: auto;line-height: 0;align-self: flex-end;box-sizing: border-box;'><section style='box-sizing: border-box;'><section style='display: inline-block;width: 9px;height: 6px;vertical-align: top;overflow: hidden;border-top-left-radius: 100px;border-top-right-radius: 100px;border-top: 1px solid rgb(217, 0, 1);border-left: 1px solid rgb(217, 0, 1);border-right: 1px solid rgb(217, 0, 1);box-sizing: border-box;'><font face="宋体" size="3"><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></font></section></section><section style='box-sizing: border-box;'><section style='display: inline-block;width: 9px;height: 9px;vertical-align: top;overflow: hidden;border-bottom: 1px solid rgb(217, 0, 1);border-right: 1px solid rgb(217, 0, 1);box-sizing: border-box;'><font face="宋体" size="3"><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></font></section></section></section></section></section></section><section style='display: inline-block; vertical-align: middle; width: auto; align-self: center; flex: 0 0 auto; min-width: 5%; max-width: 100%; height: auto; padding-right: 10px; padding-left: 10px; box-sizing: border-box;'><section style='transform: rotateZ(315deg);-webkit-transform: rotateZ(315deg);-moz-transform: rotateZ(315deg);-o-transform: rotateZ(315deg);box-sizing: border-box;'><section style='justify-content: center;display: flex;flex-flow: row;box-sizing: border-box;'><section style='display: inline-block;vertical-align: bottom;width: auto;align-self: flex-end;flex: 0 0 0%;height: auto;line-height: 0;box-sizing: border-box;'><section style='box-sizing: border-box;'><section style='display: inline-block;width: 9px;height: 6px;vertical-align: top;overflow: hidden;border-top-left-radius: 100px;border-top-right-radius: 100px;background-color: rgb(217, 0, 1);box-sizing: border-box;'><font face="宋体" size="3"><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></font></section></section><section style='box-sizing: border-box;'><section style='display: inline-block;width: 9px;height: 9px;vertical-align: top;overflow: hidden;background-color: rgb(217, 0, 1);box-sizing: border-box;'><font face="宋体" size="3"><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></font></section></section></section><section style='display: inline-block;vertical-align: bottom;width: auto;align-self: flex-end;flex: 0 0 0%;height: auto;line-height: 0;box-sizing: border-box;'><section style='display: inline-block;width: 6px;height: 9px;vertical-align: top;overflow: hidden;background-color: rgb(217, 0, 1);border-top-right-radius: 100px;border-bottom-right-radius: 100px;box-sizing: border-box;'><font face="宋体" size="3"><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></font></section></section></section></section></section><section style='display: inline-block;vertical-align: middle;width: auto;align-self: center;flex: 0 0 auto;min-width: 5%;max-width: 100%;height: auto;box-sizing: border-box;'><section style='transform: rotateZ(315deg);-webkit-transform: rotateZ(315deg);-moz-transform: rotateZ(315deg);-o-transform: rotateZ(315deg);box-sizing: border-box;'><section style='justify-content: center;display: flex;flex-flow: row;box-sizing: border-box;'><section style='display: inline-block;vertical-align: bottom;width: auto;align-self: flex-end;flex: 0 0 0%;height: auto;line-height: 0;box-sizing: border-box;'><section style='box-sizing: border-box;'><section style='display: inline-block;width: 9px;height: 6px;vertical-align: top;overflow: hidden;border-top-left-radius: 100px;border-top-right-radius: 100px;background-color: rgb(217, 0, 1);box-sizing: border-box;'><font face="宋体" size="3"><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></font></section></section><section style='box-sizing: border-box;'><section style='display: inline-block;width: 9px;height: 9px;vertical-align: top;overflow: hidden;background-color: rgb(217, 0, 1);box-sizing: border-box;'><font face="宋体" size="3"><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></font></section></section></section><section style='display: inline-block;vertical-align: bottom;width: auto;align-self: flex-end;flex: 0 0 0%;height: auto;line-height: 0;box-sizing: border-box;'><section style='display: inline-block;width: 6px;height: 9px;vertical-align: top;overflow: hidden;background-color: rgb(217, 0, 1);border-top-right-radius: 100px;border-bottom-right-radius: 100px;box-sizing: border-box;'><font face="宋体" size="3"><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></font></section></section></section></section></section></section><section style='padding-right: 20px; padding-left: 20px; line-height: 2; box-sizing: border-box;'><p style='text-indent: 2.1875em; box-sizing: border-box;'><span leaf="" style=''><font face="宋体" style='' size="3">患者综合服务中心的整治实践证明，医德医风建设绝非虚功，它必须与解决实际问题、提升服务质量紧密结合。通过打通转诊环节、盘活床位资源、做实患者随访，中心将整治行动转化为了患者看得见、摸得着的就医获得感，为医院高质量发展写下了生动的注脚。改革仍在继续，但“以患者为中心”的航向已然明确，渭南市中心医院正驶向更温暖的未来。</font></span></p></section></section></section></section><section style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; text-align: center; margin: 10px 0% -10px; justify-content: center; display: flex; flex-flow: row; box-sizing: border-box;'><section style='display: inline-block;width: 20%;vertical-align: top;align-self: flex-start;flex: 0 0 auto;box-sizing: border-box;'><section style='margin-top: 0.5em; margin-bottom: 0.5em; box-sizing: border-box;'><section style='border-top: 1px dashed rgb(229, 83, 34);box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><p style='font-size: 15px; font-family: Optima-Regular, PingFangTC-light; box-sizing: border-box;'><span leaf=""><br></span></p></section><section data-pm-slice="2 2 []" style='-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; clear: both; min-height: 1em; text-align: center; visibility: visible; line-height: 1.5em; box-sizing: border-box !important;'><br></section><p style='display: none;'><mp-style-type data-value="3"></mp-style-type></p></div><p></p> 谢谢楼主分享 整顿医风，提高医德，守护健康 不断提升技能 赵建国 发表于 2025-9-16 13:42
整顿医风，提高医德，守护健康
说滴真好！！！！ 提高医疗服务质量 服务贴心才能不断发展 提高医疗服务质量 提高医疗服务质量
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