荣耀小秋
发表于 2026-10-9 17:06
渭南住小区的速看！官方发布住宅小区物业服务指导标准手册，你家物业达标没→
<div class="wx_rich_media_content" id="jsWxContainer"><section style='text-align: center;' nodeleaf=""><img src="https://www.yewn.cn/data/attachment/forum/202111/03/114604xoiyyhicc98x8i9b.jpg"></section><p><span leaf=""><br></span></p><p style='line-height: 2em; text-indent: 2em;'><span style='letter-spacing: 1px;font-size: 16px;' mpa-font-style='mv0o2wa6vbg'><span mpa-font-style='mv0o33iv1th1' style='font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;'><span mpa-font-style='mv0o38ab1knt'><span leaf="">近日，渭南市住房和城乡建设局正式发布《渭南市住宅小区物业服务指导标准手册》，旨在规范全市住宅小区物业服务收费与配套服务标准，破解长期存在的收费标准不透明、服务内容不匹配等突出问题。</span></span></span></span></p><section class="channels_iframe_wrp" nodeleaf=""><mp-common-videosnap class="js_uneditable custom_select_card channels_iframe videosnap_video_iframe videosnap_video_iframe" data-pluginname="mpvideosnap" data-url="https://findermp.video.qq.com/251/20304/stodownload?encfilekey=KGDRibp2wkicJI5HMoDrlZAaYu2Q3Vxhc5Efrib6VEoAEe90lyoMWicKyMicQTuMhyKdwguk9MqwptRsDOQozPibfnJQ&token=cztXnd9GyrGFWRqTAocwJlSZJk5Xn8rxicRql69074DC16DwSAgp5Ruwve3Ao8SXJORfkzMiaib6ibB2Q2HjBrM6YVxEB4aHqgp2ddx93DkhPIiaf2tLZlX06KEiaSyiaareLpxL4epnbzUw3XV60ZrFU78qILl8n7w2iaU7JpEh505PGRic4LZxJT5VDI2Tx6hTLdicpVjiahWNUq6lDKia6CJ4JoMx37NfwrTJzUTnhoIYdf9usmQ&hy=SH&idx=1&m=&scene=2&uzid=1&wxampicformat=503&picformat=200" data-headimgurl="https://wx.qlogo.cn/finderhead/zsUXYY6y4cI9c0ueNiciaKELe694M6vFSDUFrwkYZqEzUAC2s8kQOXng/0" data-username="v2_060000231003b20faec8c4e4801ec3dcc90ce531b0771c84fb16ccc0795b78050558a3e0b260@finder" data-nickname="荣耀渭南网" data-desc="渭南住小区的速看！官方发布物业服务指导标准手册，快看你家物业达标没#物业服务#物业管理" data-nonceid="18140962265697980311" data-authiconurl="https://dldir1v6.qq.com/weixin/checkresupdate/icons_filled_channels_authentication_enterprise_a2658032368245639e666fb11533a600.png" data-width="1080" data-height="1440" data-type="video" data-id="export/UzFfBgAAxP6PLCQGGimik8zT4DCL4H0oiv7wZbKTTm3re3DwKA"></mp-common-videosnap></section><p style='line-height: 2em; text-indent: 2em;'><span leaf="" mpa-font-style='mv0o38ab4fe' style='font-size: 16px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;'><span textstyle='' style='letter-spacing: 1px;'>手册依据《渭南市物业服务指导标准》制定，从基本要求和技术要求两方面规范住宅小区物业服务，对物业管理、客服管理、房屋管理、共用设施设备维护、公共秩序维护、保洁服务、绿化养护管理等七大板块内容，区分一级、二级、三级三个服务等级，逐一明确了具体内容与标准，构建收费标准与服务等级相匹配的体系。</span></span></p><p style='line-height: 2em; text-indent: 2em;'><span leaf="" mpa-font-style='mv0o38ab1old' style='font-size: 16px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;'><span textstyle='' style='letter-spacing: 1px;'>在客服管理方面，手册对客服人员配置、业主满意率、回访率等提出了分级量化要求，</span><span textstyle='' style='letter-spacing: 1px;background-color: rgb(255, 251, 0);'>其中一级标准要求客服人员人均服务户数不多于600户，业主满意率85%以上，年回访率98%以上。在设施设备维护方面，一级标准要求共用照明设施完好率达98%以上，重点区域照明故障须1小时内到场处理、24小时内恢复。在保洁服务方面，一级标准要求公共卫生间每天全面清洁3次，生活垃圾日产日清。</span></span></p><p style='line-height: 2em; text-indent: 2em;'><span leaf="" mpa-font-style='mv0o38abebf' style='font-size: 16px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;'><span textstyle='' style='letter-spacing: 1px;'>手册明确为全市通用指导性规范，要求各县（市、区）严格依照标准执行，持续做好常态化监管，实现物业收费与服务有据可依、有标可衡，从源头规范经营秩序，构建质价相符、和谐稳定的物业服务环境，切实保障群众合法权益，提升居民居住获得感和满意度。</span></span></p><p style='text-align: center; line-height: 2em;'><span leaf="" mpa-font-style='mv0o8v8u1x7u' style='font-size: 16px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;'><span textstyle='' style='letter-spacing: 1px;color: rgb(0, 122, 170);font-weight: bold;'>渭南市住宅小区物业服务指导标准手册</span></span></p><p style='text-align: center; line-height: 2em;'><span leaf="" mpa-font-style='mv0o8v8umgd' style='font-size: 16px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;'><span textstyle='' style='letter-spacing: 1px;color: rgb(0, 122, 170);font-weight: bold;'>↓↓↓</span></span></p><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='line-height: 2em;'><span data-pm-slice="0 0 []"><span data-pm-slice="0 0 []"><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 12px; font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;' mpa-font-style='mv0lysd31zko' data-mpa-action-id="mv0lysdf1k3v" data-pm-slice="0 0 []"><br></span></span></span></section><section style='line-height: 2em;'><span data-pm-slice="0 0 []"><span data-pm-slice="0 0 []"><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 12px; font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;' mpa-font-style='mv0lysd31zko' data-mpa-action-id="mv0lysdf1k3v" data-pm-slice="0 0 []"><span textstyle='' style='letter-spacing: 1px;'>来源：市住房城乡建设局</span></span></span></span></section><section style='text-align: center; line-height: 2em;'><span data-pm-slice="0 0 []"><span data-pm-slice="0 0 []"><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 12px; font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;' mpa-font-style='mv0lysd31zko' data-mpa-action-id="mv0lysdf1k3v" data-pm-slice="0 0 []"><span textstyle='' style='letter-spacing: 1px;'><img src="https://www.yewn.cn/data/attachment/forum/202610/07/112814djyb1k1ssk11z14y.png"></span></span></span></span></section><section style='text-align: center;'><a class="weapp_image_link js_weapp_entry" data-miniprogram-type="image" data-miniprogram-appid="wx218388425ab0d0a7" data-miniprogram-path="pages/index/index" data-miniprogram-nickname="荣耀渭南网便民信息" data-miniprogram-servicetype="0" data-miniprogram-applink="" data-miniprogram-imageurl="https://mmbiz.qpic.cn/sz_mmbiz_jpg/gRgc8eETATyva1QloNYTbf7biaUYVWr4wXgPlXyOARX1MoB4uvMNwSlzV2bX6z8ax6a3XyYZBTk5vKuvZTRDjibA/640?wx_fmt=jpeg&from=appmsg"><span class="wxart_image" wx-style='display:inline-block;'></span></a></section><p style='display: none;'><mp-style-type data-value="10000"></mp-style-type></p></div><p></p>
摇一摇
发表于 2026-10-9 17:48
我们收一级的费用，服务标准却根本达不到。
花lch
发表于 2026-10-9 18:29
我想知道谁监管物业的服务和收费？
夕阳多美好
发表于 2026-10-9 19:02
标准是好的，希望能执行。
简单一点。。
发表于 2026-10-9 19:13
不达标又能咋，没有人监督
G.L
发表于 2026-10-9 19:23
不达标的怎么办，去哪投诉
难得糊涂@
发表于 2026-10-9 19:28
希望住建局抓好监管
bxf
发表于 2026-10-9 19:57
谢谢告知发布分享
西部牛仔
发表于 2026-10-9 20:29
回访就是你物业费没交
1531913553
发表于 2026-10-9 20:51
关键的关键是落实到位！